My wife purchased a new Mi Pad 2 tablet from Lazada and just got it yesterday. Unfortunately, it seems there is a 963 error with the Google Play Store app.
New apps cannot be installed and also existing apps cannot be updated i.e. Gmail. The Mi Pad 2 was behaving exactly like this Youtube video. Error 963 shows whenever new app is being downloaded.
So, how did I fixed it?
First, download an img file here and unpack it. You may want to put this together in the Android Debug Bridge (ADB) folder.
Then, connect your Mi Pad 2 to your PC using USB cable. Use ADB to go into fastboot loader by typing in a terminal:
adb reboot-bootloader
You may download adb from Android Developer.
- Next, type in the code as follows:
fastboot devices
This command will list out all connected devices. You may need to install a USB driver should your tablet is undetected. Next:
fastboot flash data xxx.img
fastboot reboot
This will wipe all data in your tablet. Flashing data will take around 5 minutes to finished. Then your tablet will be rebooted.
Please note that I’m not held responsible should anything happen to your Mi Pad 2. This blog post is for educational purpose only. For more detail, you may refer to the Miui forum.
That’s all!