My wife purchased a new Mi Pad 2 tablet from Lazada and just got it yesterday. Unfortunately, it seems there is a 963 error with the Google Play Store app.
New apps cannot be installed and also existing apps cannot be updated i.e. Gmail. The Mi Pad 2 was behaving exactly like this Youtube video. Error 963 shows whenever new app is being downloaded.
So, how did I fixed it?
First, download an img file here and unpack it. You may want to put this together in the Android Debug Bridge (ADB) folder.
Then, connect your Mi Pad 2 to your PC using USB cable. Use ADB to go into fastboot loader by typing in a terminal:
You may download adb from Android Developer.
- Next, type in the code as follows:
This command will list out all connected devices. You may need to install a USB driver should your tablet is undetected. Next:
fastboot flash data xxx.img
This will wipe all data in your tablet. Flashing data will take around 5 minutes to finished. Then your tablet will be rebooted.